The Government has set clear expectations for the new Chief Executive Officer of the National Information and Communications Technology Authority, calling for strong leadership and real improvements in ICT services across the country.
Acting ICT Minister Peter Tsiamalili Jr. said the focus must now shift to better service quality and reliable networks as demand for digital services continues to grow.
“The Government expects clear improvements in service quality for consumers and businesses. Persistent service disruptions, network unreliability and customer dissatisfaction must be addressed as a priority,” the Minister said.
He said expanding access to ICT services, especially in rural and remote areas, is also a top priority. Reliable and affordable internet is important for economic growth, education, health services and everyday life.
The Minister also called on the new CEO to look at alternative technologies to improve connectivity. He mentioned that the Starlink issue is still before the courts but encouraged all sides to work together to find a solution that supports the country’s connectivity goals.
Concerns over rising consumer complaints were also raised. The Minister said stronger systems are needed to protect customers and improve how complaints are handled. He also urged closer work with service providers to make sure they meet their responsibilities.
“The rising number of consumer complaints is a clear signal that stronger accountability and consumer focused outcomes are required across the sector,” he said.
The Government is also pushing for action on online safety, including cyberbullying and other harmful content, especially those affecting young people. The Minister said NICTA must work with other agencies, companies and communities to make the internet safer.
He warned that the Government will closely monitor performance and will take action against leaders who fail to deliver results. This includes improvements in connectivity, affordability, service quality and consumer protection.
Despite the strong message, the Minister said the Government will support reforms that encourage competition, innovation and better services. He expressed confidence that the new CEO will deliver results that benefit all Papua New Guineans.
